ADAPTcrm (Customer Relationship Management) is an enterprise-class software system that enables a business to manage: Internal Resources, Customer, Suppliers, Prospect Relationships, Marketing Campaigns, Sales Opportunities as well as Service Contracts, Warranty Programs and Incidents within a single CRM Application.

Additionally ADAPTcrm provides; added mobility with the introduction of powerful replication tool set to support remotely located employees, including filed salespeople and service technicians. 

Users without Internet Access can load data bi-directionally with full database synchronization from the main office, this synchronization process can be done via; LAN, WAN or VPN.

This functionality is then blended with Elliott Business Software or MACOLA among others... "Great Plains, Platinum, MAS90/200,SYSPRO, IndustriOS and BatchMaster" which then provides:

• Collaboration Processing

• Complete Integration across all Departments (Marketing - Sales - Accounting - Service & Fulfillment)

• Additional Accounting Functionality

• A full 360-Degree view of your Customers

• Employee Portal - Access ADAPTcrm via HTML (Web) and or WML (PDA's/Handheld Devices)

• Customer Portal - Provide your Customers with access for Ordering,  Checking Stock etc.. Including via: PalmOS or Windows CE handheld devices.

• Web-Marketing Portal - Capture Interested Parties critical contact information,  Plus provide automatic form responses.

This provides us with the ability to extend the product beyond its original design if necessary to your specific business rules.